Planet Hockey is pleased to operate under a fair, equitable and flexible Cancellation/Refund policy.
Cancellation Policies
Planet Hockey teaches three types of Programs:
-
Summer Camps: 4-5 day programs conducted June thru August. Camp tuition more than $200
-
Clinics: 2-4 day programs conducted September thru May. Camp tuition less than $200
-
Planet Hockey Ranch: 7 day resident camp in Colorado
Planet Hockey SUMMER CAMP Cancellation Policy: Cancellations must be received in writing via email to camps@planethockey.com. In addition to emailing your request to execute our cancellation policy, you may call us at 720-304-3880.
-
Cancellations received at least 60 days prior to camp start date, will be refunded less a $75 administration fee.
-
Cancellations within 60 days of camp start date will receive a credit voucher toward future Planet Hockey camps, less $75, valid for three years from date of issue.
-
No refunds or credits issued for voluntary withdrawal, no shows, or the expulsion from camp.
-
Injuries and illness, with a valid letter from your physician, will receive a credit voucher toward a future Planet Hockey camp, less a $75 administration fee.
-
All refunds/credits requested after June 1, 2008 will be processed September 30, 2008.
Planet Hockey CLINIC Cancellation Policy: Cancellations received at least 30 days prior to the program start date will be refunded less $25 administration fee. Cancellations received within 30 days of program start date will receive a credit voucher toward future Planet Hockey Programs, less a $25 administrative fee.
Planet Hockey RANCH Cancellation Policy: Cancellation at least 90 days prior to the beginning of camp will be refunded less $250. Cancellations within 90 days of camp start date will receive a Credit Voucher less $500, valid for two years from date of cancellation.
Other Cancellation Policy information:
- Credit Vouchers may be transferred.
- Credit Vouchers may be applied to any and all Planet Hockey Camps, Tours, Programs, Merchandise, Sportswear and Training Materials & DVDs.
- Of course, we can not provide refunds for cancellations due to acts of God, including weather related cancellations and cancellations due to facility complications. We recognize that such events are unlikely to occur; but if one does, we will issue credit vouchers for the full amount paid for the affected program.
- If Planet Hockey cancels any program for any reason other than acts of God and weather related or facility related cancellations, a full refund will be issued.
If you must cancel: Cancellations must be received either via email or by phone. If you are canceling via email, cancellation date is not confirmed until we have confirmed receipt of your cancellation email.
Email: info@planethockey.com Phone: 720-304-3880 Contact: Planet Hockey Office |